Copilot points are what your conversations with DZBuild Copilot are metered in. Every plan receives points automatically each month, the first 20 land the moment you open the chat, and you can buy more at /dashboard/copilot/points.

Points are not AI credits. They are two separate balances that pay for two different things — see the comparison below.

A point is one unit of conversation. In practice:

Copilot's reply, the work it does in your store, and anything you attach are all metered on the same balance. Your balance is shown with one decimal, so partial use is visible. The design assistant in Customize spends the same points.

Points are added automatically at the start of each month, based on the best plan among the stores you own, and paid stores add up:

📝 Note — The 20 welcome points come out of that month's grant

The first time you ever open Copilot, 20 points are credited straight away so you can start without waiting for the monthly grant. They are taken out of that grant rather than added on top of it: a Pro store that received the 20 welcome points gets the remaining 20 when the grant lands, for 40 that month.

💡 Tip — Points accumulate — they are never reset

The monthly points are added to what you already have; they do not replace it. Nothing expires. If you did not use last month's points, they are still there.

Points are added automatically a few minutes after the payment settles. While that is happening the purchase shows as paid — being added in your purchase history on the same page; once it lands the row reads added.

A point you buy arrives as a whole point. There is no conversion and no fee taken out of it.

The points page shows your balance, the plan your monthly grant is based on, the time it was last updated, and your last ten purchases. The number is a snapshot that refreshes regularly, so it can lag your very latest message by a few minutes.

If the balance shows a dash instead of a number, you have never opened Copilot on that account — open the chat once and the balance appears.

Copilot pauses and shows a message with a link back to the points page. Nothing is lost:

There is no automatic top-up and no charge you did not choose. Copilot simply stops until you refill it.

DZBuild has two AI balances. They are not interchangeable.

⚠️ Warning — Asking Copilot to generate a landing page spends AI credits

Building a landing page section by section through Copilot costs only points. Asking it to generate a complete page with AI spends that store's AI credits on top. Copilot tells you before it starts, and a failed generation refunds the credits.

Q: Do I need to buy points to use Copilot? A: No. Every plan receives points every month, and the first 20 are credited as soon as you open the chat. Packs are for merchants who want more.

Q: Do points expire? A: No. Monthly points and bought points stay in your account until you spend them.

Q: Are points per store or per account? A: Per account. One balance covers every store you own.

Q: I own several stores on different plans. Which grant do I get? A: Your paid stores add up. Two Pro stores that both pay a subscription earn both grants into the one balance. Stores on the free plan and stores still in the trial do not add a grant of their own, and you always receive at least the grant of your best plan, so a single store is unaffected.

Q: Can I pay for points by bank transfer or with an international card? A: Not by bank transfer. The points page takes instant payment by CIB / Edahabia card or by global card (Visa / Mastercard / PayPal, paid in USD).

Q: My plan expired. What happens to my points? A: The points stay on your account, but Copilot disappears from the sidebar until you renew.